Token pack refunds
Refunds may be available for token-pack purchases within a limited refund window where tokens have not been used. Eligibility can depend on purchase time, token usage, and payment-provider status.
Subscriptions
Subscription access and cancellation terms may vary by plan and payment provider. Future billing can be stopped through your account or payment provider where available.
Resource Library purchases
Resource Library refund requests may depend on the resource, download status and support review. Sign in or contact support for help with a specific purchase.
Refund links
If you have received a secure refund link, use that exact link and follow the instructions shown. Refund links are unique to the relevant purchase.
Contact
For refund questions, email support@eduprogo.com and include your account email and purchase details where appropriate. Do not include sensitive student personal data.