Token pack refunds
Refunds may be available for token-pack purchases within a limited refund window where tokens have not been used. Eligibility can depend on purchase time, token usage, and payment-provider status.
Subscriptions
Subscription access and cancellation terms may vary by plan and payment provider. Future billing can be stopped through account or payment-provider workflows where available.
Resource Library purchases
Resource Library refund requests may depend on the resource, download status, sharing workflow, and support review. Account-specific requests are handled inside the protected app.
Refund links
If you have received a secure refund link, use that exact link. It may include a token in the URL and will be processed by the app rather than this static policy page.
Contact
For refund questions, email support@eduprogo.com and include your account email and purchase details where appropriate. Do not include sensitive student personal data.